A little guidance goes a long way.

Measure the clear opening and compare it with the available gate dimensions. Check the top style, construction and fitting details on the listing. Allow for the clearance required by your hinges and latch; the correct clearance depends on the fittings you choose. For dimensions not shown, ask about a made-to-measure gate before ordering.

Check the fixing centres, overall dimensions, pin or spindle size, and the thickness or type of door or gate. For replacement fittings, compare these with the existing installation. A matching appearance alone does not confirm compatibility.

Included components and pack quantities vary. Read the individual product listing and check its photographs. If the contents are unclear, send the product name to the team before ordering.

Compare the material and available finishes on the listing. For exposed locations, confirm the intended application and any care requirements with the store. Choose the same named finish across the fittings you want to match.

On a product page, select each available size, finish or pack option. Check the price and availability shown for that selection before adding it to your basket.

Read delivery information. If delivery is unavailable at checkout, contact the store with your postcode and the products you need. Do not assume delivery is included unless it is shown in your order summary.

See returns information and contact the store with your order reference. Explain which item you want to return. For an incorrect or damaged item, describe the problem and keep the packaging while the enquiry is reviewed.

Use My account to sign in or request a password reset. Guest orders may not appear in an account created with a different email address. If you need help, include the order reference in your enquiry.